Frequently Asked Questions
What time should I be at the meeting point?
Please meet your guide at the meeting point 15 minutes before the starting time of the walk.
How will I recognise my guide?
Your guide will be wearing an official STB Tourist Guide badge and holding a sign of the walk.
What should I wear for the walk?
You will be spending a lot of time standing and walking. Comfortable walking shoes and breathable tops are recommended. Do ensure shoulders and knees are covered if your walk includes entry into a place of worship (e.g. temple or mosque).
What should I bring for the walk?
We encourage everyone to bring along an umbrella in the event of rain. A hat or cap is recommended for morning and afternoon walks. Insect repellent may also come in useful if you are on one of our nature walks.
Is the walk wheelchair and stroller accessible?
Many of our walks are not wheelchair nor stroller accessible as they involve uneven terrain and the use of stairs. However, our walk at the National Orchid Garden is both wheelchair and stroller accessible.
Is photography and videography allowed?
Photography and videography is allowed as long as it does not disrupt nor delay the walk. However, please do not make audio or video recordings of your guides and their stories as those are protected intellectual property. Do tag us when you post your media with #seraitour so we can enjoy looking at them as well.
What happens should it rain?
We run our walks with a “rain or shine” policy and the walks will continue in the event of rain as long as safety is not compromised. Your guide is trained to handle these situations and make adjustments to ensure you can continue to enjoy the walk safely.
More questions?
Feel free to reach out.